Terms of Service

1. Acceptance of terms

These Terms form a legally binding agreement once they have been finalised and you have accepted them by creating an account or continuing to use the Service after we notify you of material changes. We may update these Terms from time to time; the version in force is the one published on this page. Where a change is material — for example, a change to the commercial terms, limitation of liability, or data-processing scope — we will notify registered users by email at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, your remedy is to terminate your account before the effective date.

2. Account registration and eligibility

You must be at least 16 years old to use the Service. This threshold reflects our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If we become aware that a user is under 16, we will suspend the account and delete the associated personal data in accordance with our Privacy Policy.

• You must provide accurate registration information and keep it current.
• You are responsible for all activity under your account and for maintaining the confidentiality of your credentials and any API keys you generate.
• You may not share accounts, create accounts on behalf of other individuals without their consent, or create accounts for automated bulk access except via an API key issued for that purpose.
• Accounts found to be in violation of these Terms, or used in breach of applicable laws, may be suspended or terminated. We will give reasonable prior notice where possible, but may act without notice where a delay would cause material harm.

3. Subscription plans and billing

We offer the Service on multiple plans (Starter, Pro, Enterprise). Plan features, usage limits, and prices are described on our pricing page and are incorporated into these Terms.

• Starter (free): available at no cost subject to the plan's feature and usage limits. No service-level agreement (SLA) applies to the Starter plan. The Service may be interrupted, rate-limited, or withdrawn on the Starter plan without notice.
• Pro: billed monthly or annually through Stripe. We target 99.5% monthly availability measured at the API and dashboard ingress, excluding scheduled maintenance and events outside our reasonable control. Target availability is a commercial objective rather than a contractual guarantee, and no credits are issued automatically.
• Enterprise: governed by a separate order form and, where applicable, a custom SLA negotiated in writing. Where an Enterprise SLA and these Terms conflict, the Enterprise SLA prevails for the Enterprise plan.
• Upgrades take effect immediately; downgrades take effect at the end of the current billing period. Annual subscriptions may be cancelled for a pro-rata refund within 14 days of first purchase; thereafter, annual plans renew automatically and are non-refundable except where required by law.
• Prices exclude VAT and applicable taxes. We may change subscription pricing with at least 30 days' notice to existing subscribers; the new price applies from the next billing cycle.

4. Acceptable use

You agree not to use the Service to:

• Scrape, bulk-download, redistribute, or resell the pricing catalog or API outputs.
• Reverse-engineer the Service or circumvent plan limits, rate limits, or access controls.
• Store or process credentials, keys, or personal data belonging to third parties without the credential owner's authorisation.
• Upload content that infringes any third party's intellectual-property or privacy rights, contains malware, or violates applicable law.
• Use the Service to build, train, or benchmark a competing product against our pricing data.
• Interfere with the integrity or performance of the Service, including through denial-of-service attempts, network probing not authorised under our responsible-disclosure programme, or abuse of notification channels (email, Slack, PagerDuty) configured in your workspace.

We may suspend accounts that breach this section without prior notice where the breach poses a material risk to the Service or other users.

5. Intellectual property

• Your data stays yours. You retain all rights, title, and interest in the data you upload, connect, or generate through your use of the Service, including connected cloud-account metadata, saved filters, saved comparisons, budgets, alerts, and tagging rules.
• We own the platform. Rateplane Ltd owns the Service, including the software, dashboards, documentation, pricing-catalog compilation, branding, and any improvements to the Service. No rights in the platform are transferred to you by these Terms.
• Licence to operate. You grant us a limited, non-exclusive, royalty-free licence to process your data solely as necessary to provide, secure, and improve the Service, including to produce aggregated and anonymised statistics that do not identify you or your workspace.
• Feedback. If you provide feedback, suggestions, or feature requests, you grant us a perpetual, royalty-free licence to use them without obligation.

6. Cloud-provider credentials and data

If you connect a cloud-provider account (AWS, Azure, Google Cloud, or others supported by the Service), you authorise us to call the relevant provider's APIs on your behalf to retrieve billing and cost data. We will only make read calls and will not modify your cloud infrastructure. You can revoke this authorisation at any time from your account settings; revocation terminates further syncs but does not retroactively delete data already synced. See our Privacy Policy for retention details, and our Security page for the credential-storage controls in force.

7. Termination

• By you. You may terminate your account at any time from account settings or by emailing support@rateplane.com. Termination ends further billing from the next cycle.
• By us. We may suspend or terminate your account with reasonable notice for convenience, or without notice for material breach of these Terms, non-payment, or conduct that threatens the Service or other users.
• Effect of termination. On termination, your access to the Service ends and your personal data and workspace content are deleted in accordance with the retention periods in our Privacy Policy. Sections that by their nature survive termination (intellectual property, limitation of liability, indemnification, governing law) will continue to apply.

8. Warranties and disclaimers

The Service is provided on an "as is" and "as available" basis. Pricing data is sourced from public cloud-provider APIs and public documentation and is refreshed on a regular schedule; it may lag real-time provider changes and should not be the sole basis for procurement, financial, or operational decisions. You should independently verify pricing with the relevant cloud provider before making binding commitments.

To the maximum extent permitted by law, we disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected on any particular timescale. Nothing in this section limits rights that cannot be excluded under applicable law, including, where you are a consumer in England and Wales, your statutory rights under the Consumer Rights Act 2015.

9. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot lawfully be limited or excluded under English law.

Subject to the paragraph above, and to the maximum extent permitted by law:

• our total aggregate liability to you in connection with the Service (whether in contract, tort, or otherwise) is capped at the total subscription fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim;
• where you are on the free Starter plan and have paid us nothing, our aggregate liability is capped at GBP 100;
• we are not liable for indirect, consequential, or special losses, or for lost profits, lost savings, loss of business opportunity, loss of data (beyond our retention commitments), or loss of goodwill.

10. Indemnification

You agree to indemnify and hold harmless Rateplane Ltd, its officers, employees, and agents from any third-party claim, loss, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your use of the Service in breach of applicable law, (c) content you upload or cloud-provider data you connect that infringes a third party's rights, or (d) disputes between you and anyone else over the use of your workspace or credentials. We will give you prompt notice of any such claim and allow you to control the defence with counsel of your choice, provided you do not settle in a way that imposes obligations on us without our prior written consent.

11. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident outside England and Wales, nothing in this section deprives you of the protection of mandatory provisions of the law of the country in which you reside.

12. General

• Severability. If a provision of these Terms is found to be unenforceable, the remaining provisions continue in effect.
• No waiver. Our failure to enforce a right is not a waiver of that right.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or successor without your consent, provided the assignee agrees to the same obligations.
• Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, any applicable Data Processing Addendum, and any Enterprise order form, constitute the entire agreement between you and us and supersede any prior agreements on the same subject.

13. Contact

General support: support@rateplane.com
Legal notices and contract questions: legal@rateplane.com

Notices to us must be in writing and sent to the legal address above; notices to you may be given by email to the address on file for your account.